Terms and Conditions

Terms and Conditions (SERVICE)

www.pstqb.pt

PRELIMINARY NOTE

1.º These general sales conditions are agreed between PSTQB - Portuguese Software Testing Qualifications Board, with its head office at the Faculty of Engineering of the University of Proto, Rua Dr. Roberto Frias, s/n, 4200-465 Paranhos, Porto, with correspondence address at Av. Henrique, 311, Edifício Espazo, 1950-421 Lisboa, Número de Identificação de Pessoa Colectiva (N.I.P.C.) PT 509 326 781 and contact +351 211 935 548, hereafter referred to as "Association" or "PSTQB" and users of the site www.pstqb.pt, hereafter referred to as "Users" or "User".

2. The parties agree that purchases made through this website will be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

ARTICLE 1
OBJECT

1. The purpose of these general terms and conditions of sale is to provide and define all the necessary information for the User on how to order, sell, pay and provide the service, carried out on the PSTQB official website;

2. These conditions regulate all the steps necessary for the User to proceed with payment for all services purchased;

ARTICLE 2
ORDER

1. The User selects the service he/she wants to acquire (example: Certification Exam, Associate Registration), fills out the respective form and then makes the respective payment through one of the available options;

2. To purchase the services provided by PSTQB, the User must:

a) For registration, as a Member:

Go to the corresponding tab (Members);
Select one of the available enrollment modalities;
Fill in all the required fields;
Complete all the information and choose the options that are made available to you throughout the end of the registration process, namely all the fiscal data for the purpose of issuing and sending the respective invoice and receipt.

b) To register as a Candidate for an ISTQB® Certification level (ISTQB® Certification Exam):

Go to the corresponding tab (Certifications);
Select the ISTQB® Certification level you want to achieve;
Fill in all the required fields;
Complete all the information and choose the options that are made available to you throughout the end of the registration process, namely all the fiscal data for the purpose of issuing and sending the respective invoice and receipt.

3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the services available for sale as well as these General Conditions of Sale.

4. PSTQB undertakes to process, in a diligent manner, all orders received online. If the service is unavailable, PSTQB undertakes to inform the User as soon as possible.

5. The data on the invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with alterations.

6. If the payment of the invoice is not received by the services within the indicated period, the order will not be guaranteed.

ARTICLE 3
PAYMENT

1. On the official PSTQB website, www.pstqb.pt, the following payment methods are offered to the User through the Easypay - Instituição de Pagamento Lda. platform

a) Credit Card (Visa, Mastercard);

b) ATM reference;

c) MBWay

2. In the case of payment by credit card, the User 's card will be debited immediately after confirmation of PSTQB's ability to provide the service. If any of the services ordered cannot be rendered, the value of the same will be credited to the User's card after the order is closed.

3. Payments may also be made by bank transfer.

ARTICLE 4
AVAILABILITY AND CONSUMPTION

1. The service will be available after confirmation of the payment made.

ARTICLE 5
PRICES

1. The prices must be understood as final (Public Selling Price P.V.P.) and always in Euros;

2. If there is an increase in the price of any service, the User will be informed immediately, and may choose to continue with their order (making payment of the difference) or to proceed to its cancellation.

ARTICLE 6
CANCELLATION AND REFUND

1. The cancellation or refund process is handled on a case-by-case basis by PSTQB - Portuguese Software Testing Qualifications Board The request should arrive in writing to the contact e-mail rui.cardoso@pstqb.pt, up to 5 days after the order, and the instructions for cancellation or refund of the amount paid will be answered and defined by PSTQB, by the same means of communication.

2. Whenever possible the refund should be made by the same method of payment, but if this is not possible, the user must provide proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.

3. PSTQB undertakes to reimburse the User within 5 days if the return process has been accepted after analysis.

ARTICLE 7
PRIVACY POLICY

The processing of your data is carried out in compliance with the legislation on personal data protection. The same, subject to computer processing, will appear in the PSTQB database(s) and are intended for registration and presentation of other products and services, as well as institutional information, to be made available by them.

Providing it is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that concerns you directly, in person or in writing, directly to the address on the home page of this website.