Brazil: a bug on Carrefour's website has become a great opportunity for Brazilian consumers

Have you ever thought of buying a 43-inch television for R$400? Or a large washing machine for R$398.90? It even seems like an April 1st joke. But that's not what happened: the Carrefour site had problems on the morning of Thursday (1) and several consumers took advantage of this to make several purchases at the retailer's site.

The discounts were somehow unimaginable even if they were on a Black Friday: like a Brastemp Duplex refrigerator from R$2,449 for R$419.90. Or a Samsung Galaxy S20 smartphone from R$4,443.33 for R$419.90. 

Sought, Carrefour confirmed that it was an internal problem and that it will manifest itself later. An internal committee was created to deal with the problem. 

Procon-SP has notified the company to understand what happened. Among the requests for clarification are the products that were affected, the amount of consumers who made the purchase, and what was the reason for such low prices.

Can the company not deliver?

For Guilherme Farid, chief of staff at Procon-SP, the company is obliged to comply with all sales according to the Consumer Defense Code. But there is a catch: common sense. According to Farid, when a "gross error" is detected, the company may not comply with the delivery of the product.

"Mistakes happen. The main point to analyze the situation is common sense. It is the rule of law: it is not written anywhere, but it is present in everyone," says Farid. 

Therefore, in the view of the professional of the consumer protection agency, each product will be analyzed case by case. In the case of larger discounts, such as those cited here in the report, apparently, these are gross errors. 

However, in the case of products with discounts within the conventional discounts of around 50%, which are usually common on promotional dates, the story may be different. 

But can a customer go to court if he wants to receive the product?

"Justice has already had the opportunity to analyze this type of problem and can establish forced compliance. However, the judge equalizes the reading of the case with the question of reasonableness and common sense," says Farid. "Justice will hear the company's statements to understand the case."  

On social media, consumers themselves admitted that prices were way off. Some are already starting to post that purchases have been cancelled.

Photo: REUTERS/Régis Duvignau

The original article, written by André Jankavski in CNN Brasil Business, can be read at: https://www.cnnbrasil.com.br/business/2021/04/01/bug-do-carrefour-problema-em-site-faz-empresa-vender-produtos-abaixo-do-preco